Refund Policy

At PALACE, we want you to be completely satisfied with your purchase. This Refund Policy explains the circumstances under which refunds are available and how to request one.

1. Lifetime License Refunds

1.1 14-Day Money-Back Guarantee

We offer a full refund within 14 days of purchase for lifetime licenses. No questions asked.

1.2 How to Request a Refund

To request a refund for a lifetime license:

• Contact our support team at support@palace.plus
• Include your purchase email address
• Provide your order/transaction ID (if available)
• Optionally, let us know what went wrong so we can improve

1.3 Eligibility

Lifetime license refunds are available if:

• The request is made within 14 days of purchase
• You purchased directly through our website or authorized payment processor (Paddle)
• The license has not been resold or transferred to another party

2. Subscription Refunds

2.1 Monthly Subscriptions

Monthly subscriptions are billed in advance on a recurring basis. You may cancel your subscription at any time through your account settings or by contacting support.

Important: No refunds are provided for partial months. When you cancel, your access continues until the end of your current billing period, and you will not be charged again.

2.2 Annual Subscriptions

Annual subscriptions follow the same policy as lifetime licenses—you may request a full refund within 14 days of purchase. After 14 days, cancellation stops future renewals but does not provide a refund for the current period.

3. Refund Processing

3.1 Timeline

Approved refunds are processed as follows:

• Review: Refund requests are reviewed within 1-2 business days
• Processing: Once approved, refunds are initiated immediately
• Delivery: Refunds appear in your account within 5-10 business days, depending on your payment provider

3.2 Payment Method

Refunds are issued to the original payment method used for purchase. If the original payment method is no longer available, please contact support to arrange an alternative.

4. Non-Refundable Situations

Refunds cannot be provided in the following cases:

• Requests made after the 14-day guarantee period has expired
• Purchases made through third-party app stores (subject to their refund policies)
• Licenses that have been revoked due to Terms of Service violations
• Partial refunds for subscription periods already paid
• Chargebacks or disputed payments (please contact support first)

5. Third-Party Purchases

If you purchased PALACE through a third-party platform (such as the Microsoft Store, Mac App Store, Google Play, or iOS App Store), their refund policies apply. Please contact the respective platform for refund requests:

• Microsoft Store: Microsoft Refund Policy
• Mac App Store: Apple Refund Policy
• Google Play: Google Play Refund Policy
• iOS App Store: Apple Refund Policy

6. Technical Issues

If you're experiencing technical difficulties with PALACE, we encourage you to contact our support team before requesting a refund. Many issues can be resolved quickly, and we're here to help ensure you have the best experience possible.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to active customers.